Questions, answered
The things people ask before they sign up: pricing, trials, limits, your data, and what happens when you need more than the builder.
Getting started
What is InfoLobby?
A platform for building the systems a small business actually runs on: tables, views, forms, automation, permissions and an API. You build and change it yourself. We run the database, file storage and servers underneath.
How quickly can I get started?
About a minute. Sign up, confirm your email, and your workspace, database and file storage are ready, with a sample workspace to poke at. There is nothing to install.
Do I need to write code?
No. Tables, fields, views, forms and automations are all built with clicks. Code is there for the day you want it (PHPScript inside automations, and a REST API), not a requirement for getting started.
Do I have to start from scratch?
No. Import an Excel or CSV file into a table, install a ready-made template from the App Market, or send us your spreadsheet and we will build the first version for you.
Can I move over from Airtable, Monday, Podio or a spreadsheet?
Yes. Spreadsheets and anything that exports to Excel or CSV import straight into a table. Podio has its own migrator that moves whole workspaces across, including the relationships between apps and their GlobiFlow automations. See moving from Podio.
Pricing and plans
Is there a free trial?
Yes. 14 days with every feature switched on and Starter plan limits. No credit card required.
Do you charge per user?
No. Every plan includes unlimited users, so adding your whole team, contractors and people who only need to look does not change the bill.
Can I change plans later?
Any time, from your account settings. Upgrades and downgrades take effect immediately, and unused time on the old plan is refunded pro rata.
What happens when my trial ends?
Your account becomes read-only: you can still see everything, but cannot change it. Choose a plan at any point to unlock it. If an expired trial stays locked for 30 days, the account and its data are deleted. We email you 3 days before that happens.
What happens if I hit a plan limit?
Going over your record or storage limit pauses new changes until you are back under or upgrade. Reading your data keeps working. If your monthly automation time runs out, automations pause until the next month and everything else keeps working.
Is support included?
Yes, on every plan. Open a support ticket from the user menu inside the app and a person from the team that built InfoLobby replies within one business day. See how support works.
Your data
Can I get my data out?
Yes, any time. Export a workspace with its records, attachments, comments and automations, optionally including a raw SQL dump. Any table also exports to Excel, and the REST API reaches everything. See export and import.
Where is my data stored?
In Canada. Each account gets its own database rather than sharing one big table with other customers, and the database is not reachable from the public internet. The security statement has the details.
Can I use my own database or file storage?
Yes, if you want to. Any workspace can point at your own MySQL server, S3 storage or FTP. Records and files kept there do not count toward your plan limits. Most people never bother, because the managed ones are already running.
What happens if I cancel?
You close your account from your account settings. The rest of your subscription is refunded pro rata, and the account and its data are deleted, so export anything you want to keep first.
Team and sharing
Can I give people different levels of access?
Yes. Each workspace has Admin, Read and Write, and Read Only roles, and you choose which tables live in which workspace. People see exactly the workspaces they have been added to.
Can people outside the company use it?
Yes, without becoming users. Web forms collect submissions into a table, signature fields capture signed agreements, public embeds show a read-only view on your own site, and client portals give customers a login that shows only their own records.
Automation, code and AI
What can automations do?
Run when a record changes, on a schedule, when a form is submitted or when a webhook arrives. They can update and create records across tables, send email, generate documents, call external APIs and use AI.
What happens when the visual builder is not enough?
You keep going. PHPScript handles logic the builder cannot express, automations can call any REST API, and the public REST API reaches your data from outside.
Does it work with AI assistants?
Yes. There is an assistant inside the app that can build tables, fields and automations, with nothing to set up. You can also connect Claude or ChatGPT, or give a local agent the agent skill. Every assistant works with the same roles and history as a person.
Still have a question?
Ask us. Before you sign up, use the contact page. Once you are in, open a support ticket from the user menu and a person replies within one business day.
14-day free trial. No credit card required.