Create Records by Email
Give any table its own email address. Every message sent to that address creates a new record, with the sender, subject, body, and attachments dropped into the fields you pick. It's handy for turning support emails, leads, or forwarded messages into records without anyone logging in.
Turn it on
Open a table, choose Configure from the table menu, switch to the Public tab, then find the Create Records by Email section.
Tick Enable email-to-record, map your fields (below), and click Save. InfoLobby then shows the table's unique email address to share or forward mail to.
Field mapping
Every mapping is optional — map only the parts you care about. Unmapped parts are ignored.
| Mapping | What lands in the field |
|---|---|
| From (email) | The sender's email address. |
| From (name) | The sender's display name, if their mail program sent one. |
| To | The address the message was sent to. |
| Subject | The email subject line. |
| Body | The message body. If the field is a paragraph (HTML) field, the formatted HTML is kept; otherwise the plain-text version is stored. |
| Attachments | Must be a File field. Any attachments are saved to the record. |
You must map at least one field before you can enable the feature.
Resetting the address (spam)
If the address starts attracting spam, click Reset address. The current address stops working immediately and a fresh one is issued — update anyone or anything that was forwarding to the old address.
Good to know
- Each email creates one new record. There's no reply threading — that's a separate feature for replying to a record by email (see Email).
- Records created this way run your automations just like any other new record, so a flow can route, notify, or enrich them.
- Activity and notifications attribute these records to "Inbound email" rather than a person.
- Attachments need the workspace to have file storage configured; without it, the message still creates a record but attachments are skipped.